Help for problems with Testing and Education Reference Center

In the posting Can’t access a particular EBSCO database? Here’s help! information was given on what to do if you or your patrons couldn’t access an EBSCO database. Great information for EBSCO users but not so useful for users of other databases. Now that information is available for Testing and Education Reference Center (TERC)!

If you or your patrons cannot access TERC even with the ID and password, please call the Technical Support office for Gale, a part of Cengage Learning, the vendor for TERC.

1-800-877-4253 then select option 4 from the menu

The Technical Support office is available seven days a week, 24 hours a day.

Before calling, gather up the following information:

The type of error situations - blank screens, time outs, error codes (make sure to record the code), etc.
What you are seeing when navigating around the database
The frequency of the errors - once, several times, frequently

The more information about the problem you can give the technician, the faster and easier it will be for them to help you out.

Remember that Alaskans can always get the passwords to log into the Digital Pipeline by calling 1-800-440-2919.

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May 7th, 2008